PIL has Emergency Response and Disaster Management Plan (ERDMP) which is validated by PNGRB approved Third Party Inspection Agency. Management Team members, O&M field & Head Office employees are trained in emergency response, Crisis Management and Media Handling. Contractor workers are also regularly trained in emergency response and handling the incidents. A dedicated Emergency Response Vehicles equipped with essential equipment has been deployed to manage any eventuality or incident. As a part of emergency preparedness PIL periodically conducts mock drill exercises and evaluates its performance. Pipeline Operations Centre operates on 24 hours a day, 7 days a week 365 days a year basis and act as a nodal point for emergency notification, communication and co-ordination.
Pipeline Mitra identified along the pipeline route acts as a first responder on behalf of PIL till the arrival of company staff. It helps to minimise the consequences to public by alerting and keeping them away from the incident site.